Bird Care near London

The vast majority of our sales areas are accessible to all. Pathways are either tarmac or concrete both outside & inside greenhouses. We have done our best to make sure that most areas can be reached by wheelchair users although in few areas this has not been 100% possible to achieve. It is an ongoing aim of ours to improve on this situation further.

You will find three designated wheelchair friendly parking zones adjacent to the shop entrance plus several other parking spaces around the car park which provide ample space for easy access to a vehicle once parked. We provide Male, Female & Accessible toilet facilities. Should you need to borrow a wheelchair, we have two, free to use, ‘push along’ style chairs on site. These are available on a ‘first come first served’ basis & you cannot book or reserve their use in advance of your visit. We advise that wheelchair users are accompanied during their visit as there are some slopes that may prove tricky for inexperienced users. Our site is on a natural gradient & we have managed to mitigate this in some areas but not all.

Should you require any internet based services to assist you, you can log onto our free WIFI whilst you visit. Just ask a member of staff for the access code when you arrive.

We have six ‘St Johns Ambulance’ trained first aid operatives within our staff. They are fully qualified in the ‘First Aid At Work’ training module. There are a number of first aid kits at their disposal around our site including an AED device.

Finding your way around our site.

Over recent years we have put a lot of effort into making our nursery as easilly accessible as possible. The entire sales area & car park have hard sufaces made from either concrete or tarmac. Outside pathways are wide and our sales beds are sturdy brickwork allowing customers to sit & take a rest if one of our benches is too far away or already occupied.

We feel that you will be able to navigate our nursery with ease, whether you are here for a leisurely browse or a calculated ‘in & out’ quick shop. Free copies of the nursery map (shown to the right) are available from our customer services desk, they also have a shop layout map on the back of them. Don’t forget, a member of staff will be more than happy to point you in the right direction.

We hope that you enjoy your visit.

View site map

View shop map

We offer discounts on purchases which are open to everyone.

Discounts do not apply to promotion items, special offer items, gift vouchers, bedding plants, delivery costs or compost.

The perfect gift for green fingered family and friends

If you have absolutely no idea what to buy for as a gardening gift but you do know that the recipient is a Clockhouse Nursery customer, we can offer you a Clockhouse Nursery specific gift card. Available in four designs & similar to many highstreet gift cards in size. Simply request one at the tills, choose your design & it can then be pre loaded with an amount of your choice. Once loaded the amount on the card can be used as part payment or in its entirety. Please don’t forget to mention to your family & friends that they can become part of the Clockhouse “Garden Gang” by signing up for our loyalty card too!

We also stock & accept “National Garden Gift Voucher Cards” which are accepted at over 2,000 leading UK garden centres, shops and nurseries. With National Garden Vouchers you have the choice of over 90,000 garden products from saplings to pagodas all gardeners will find something they’d like. A National Garden Gift Voucher is great for any special occasion, and whether the lucky recipient is an experienced gardener, or just starting out, they’ll be able to buy everything they need with the thoughtful gift. (Please note that we no longer sell the paper form of these vouchers however, we do continue to accept them as long as they are in date & validated by the retailer).

Plant guarantee & refund policy

We are committed to ensuring that we sell excellent quality plants at what we deem to be reasonable prices. Many of our plants are grown here on site which enables us to maintain quality control to a very high level. Other plants are supplied by trusted companies, many of which have been in business for decades. We are always available to advise customers on the correct care for plants pre-purchase.

Because of this confidence in our product we do not offer a plant guarantee. However should you experience a problem with your plant within six months of purchase we will consider either replacement, refund or we will advise you on a course of action to take to resolve the issue. The plant will usually need to be returned & it must be accompanied with valid proof of purchase in the form of our itemised till receipt. We do NOT accept responsibility for plants damaged by weather conditions ( i.e. frost or extreme heat), or poor aftercare. A plant is a perishable good reliant on correct level of aftercare for survival. As such, after six months we relinquish responsibility for its nurturing & hand that duty 100% to the purchaser.

Refunds and exchanges

Should you change your mind about a ‘non plant’ product after purchase you may return it to us providing that the packaging has not been opened, the product has not been used, the product is still in saleable condition, with a valid receipt, within 28 days of purchase. Also, should the product be found to be faulty, it should be returned to us inside of 28 days with valid proof of purchase. Return or refund outside of 28 days may also be considered if the product meets the previous requirements stated. Plant returns should be within 5 working days. The plant will need to be in exactly the same condition as it was at the time of purchase and accompanied with a valid receipt. You will be offered cost equivalent exchange, or refund to the original method of payment.This will be at the discretion of management.

If a product had been delivered by us its return is soley the responsibility of the purchaser. We will not offer a pick up service unless extreme circustances dictate that there is no other option. In such a case the purchaser may be liable for the cost of pick up. This will be at the discretion of management.

All refunds will be credited in the same fashion as initially received, i.e. if you paid by card, the refund will need to be issued to the same card.

PLEASE NOTE We are now inside the London Ultra Low Emissions Zone. We do not accept responsibility for the the payment of ULEZ fines issued to customers when visiting our establishment nor do we accept responsibility for ULEZ fines issued to customers returning faulty or unsuitable goods.

We do not offer refunds or guarantees on any sale or stock clearance items.

Please keep your receipt as proof of purchase. (A bank statement is not sufficient to prove the purchase of individual items).

This does not affect your statutory rights.

We are now inside the London Ultra Low Emission Zone (blue area on the map).

The closest that you can get to us without a ULEZ compliant vehicle is the west section of Bullsmoor Lane as far as the mini roundabout.

Thank you in advance to customers whom wish to stick with us despite not having a compliant vehicle.

We hope that the savings you make shopping with us can compensate for the £12.50 fine.

PLEASE NOTE We do not accept responsibility for the the payment of fines issued to customers when visiting our establishment nor do we accept responsibility for fines issued to customers returning faulty or unsuitable goods.